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1.How can I join to be one of your member? Do I need to pay any fees to be one of your member?

Our membership is free. There are two methods to be our member.

a. When you submit your order, you will be one of our member automatically.

b. You can choose to register directly by your email and set a password.

No matter what method you choose, you will receive a confirmation email from our system.

2.What payment method can I use to make my purchase?

Now there are 4 ways to pay for the purchased items on 99.sg site; 
1) Paypal Express checkout : You are able to pay for the items through Pay pal after registering for Paypal website to have your own ID.
2) Credit Card : It is the fastest and safest way to pay, Master Card and Visa and are now available to use at 99.sg.
3) Alipay:You are able to pay for the items through Alipay after registering for Alipay website to have your own ID.

4) "MRT Pay & Pick up":This is a delivery option which allows you to pick up your parcel at Macpherson MRT. You can make payment then at the MRT via cash.

   We are sorry that Only Macpherson MRT is available for self-collection.

3.How do I pay using PayPal?

Once you submit your order and select your payment mode as 'Paypal', you will be directly link to the PayPal website whereby you can log in and make a payment for your order through PayPal.

4.How do I know my payment has been successful?

Once you make your payment for your order through PayPal, a notification email will be sent to

you for your successful payment.At the same time,your order status will be shown as "Paid".

5.Why does my credit card have been rejected?

Your credit card may be refused for any of the following reasons:

The card may have expired. Check that your card is still valid.

You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

6.Where can I receive my order?

It will be sent to you on the address selected by you (home, work, etc.)

7.How long can i receive my order?

(1)order before 12:00,same day local delivery.(excluding furniture)
(2)order after 12:00,the next working day local delivery.(excluding furniture)

(3)Furniture delivery :35 days

8.How much do I pay for delivery service?

 Standard delivery: $3

 Free shipping from $29.99

 Self collection at Macpherson MRT: Free Shipping

9. What type of courier service do you use?

For all the purchases of every product, we will ship out to every parts of Singapore by our delivery team and we will not be using any third party courier in order to provide you the best services.

The cost of delivery charges for all products in our website will be automatically calculated when you proceed to the check out stage.

10.Will there be any limit to buy sex toys from your website?

Yes, those who are under 18 years are not allowed to buy. For those who are aged 18 years old or over are allowed to purchase sex toys from 99.SG.

11. How can I cancel my order?

The buyer can cancel the orders at any time before any payment pay which means that the order status is still pending.

In order to cancel the order, kindly log in to My account> my orders> select ‘cancel’


Once the payment is stated under ‘paid’, purchases will be subjected for return request.